Customer services – providing the highest quality training and support

Our commitment to providing you with a first class system doesn’t end with software – we recognise the importance of building and maintaining a strong personal relationship. We ensure that you and your staff get the most out of your system because we understand what you want the software to do for you.

“… it’s been a delight to have you with us this week. We’ve all found the training really helpful, and you delivered it in a brill way. It’s always great when people really take the time to listen to your needs – encouraging others to feel and understand how things are relevant to them. Thank you. We’ve come away feeling positive about using thankQ, and there’s been nothing but very positive feedback about the training.’”

Sarah Robinson, Project Manager - Rays of Sunshine Children’s Charity

familiarity

Training is provided by our Customer Services department which also supplies ongoing customer support. This gives you the opportunity to put a face to at least one of the team who may answer any future support enquiries. All our trainers spend time on the Support Desk to ensure that they are aware of any current issues and the appropriate solutions.

flexibility

Training for thankQ can take place at our facilities in Loughborough, your own offices or, if required, a different location of your choice.

In addition to training for new users, we offer advanced courses and also a refresher course for staff who have had a break in using the software and want to quickly and easily pick up where they left off.

thankQ integrates seamlessly with Microsoft Office products so we also run courses to help users get the most out of this integration, covering topics such as letter templates, reporting and analysis.

If you are already a thankQ customer, you can go to the Customer Area of the website to read more about the courses we offer.

confidence

We understand that when you have an enquiry about your system, you require a fast, professional response. That’s why we provide a dedicated team of Support staff, immediately available by telephone. To ensure a rapid response with minimal disruption to your users, they use a remote connection from our office straight to your system. And finally, to help both us and you to monitor our level of service they will log all your calls so that you can track them online, from this website.

And whatever your training requirement, you can be assured that it will be delivered to the highest standards - all our trainers are accredited by the Institute of IT Training.

 

Read the case study:
A Training Success Story – Foundation and Friends of the Royal Botanic Gardens, Kew