implementation

For any implementation, whether it is a bespoke ADMiT solution, or a product such as cabinet or IMAGES, one of our project managers will guide the process, coordinating the involvement of the appropriate staff from your organisation and our own developers, trainers and data transfer experts. Each implementation is tailored to meet your needs and gives the project team the opportunity to understand your specific requirements so they can tune the system correctly for you.

The specification process is our opportunity to understand how your business or department functions – we don’t aim to just provide what you initially believe, until we have discussed with you and made sure it is what you need.

We will share our experience of successful projects to make your life easier; for example we strongly recommend that you nominate a ‘System Champion’ who understands the aims of both the project and the needs of your staff to ease the introduction of the system into your organisation.

Integration with Other Products

As part of any implementation we need to configure the interface with other, 3 rd party systems that you use:

• Drawing software including AutoCAD and Solid Edge, assisting in drawing management, population of drawing borders and management of bills of materials
• cnc Machine files
• GIS software including ArcGIS, ArcIMS, PocketGIS and MapObjects LT to ensure data integrity and provide graphical searching and reporting
• Microsoft Office, typically Outlook, Word, Excel and Access to provide email logging, document templates and reports
• Address Management Software (QAS, AFD) to ensure address integrity
• Accounts software (Sage, Sun, Great Plains) to avoid re-keying of information

system migration & data transfer

We have extensive experience of upgrading customers from their existing systems to their ADMiT solution; our data migration specialists recognise that while sometimes we are able to use the same model, no two migrations should be treated exactly the same and will take this opportunity to add value to your information; it is a chance to clean data, update sections of the database or merge duplicate records. Our migration specialists will work alongside your staff to ensure the migration meets the expectation of your users and makes the most of the opportunity the new system presents.

training

Your training will be provided by our Customer Services department who will also be your point of contact for ongoing support, giving you the opportunity to put a face to at least one of the team you will be working with on the support desk. Because our trainers work on the support desk, we ensure they stay abreast of current questions and the appropriate solutions.

Typically, we deliver training either from our own training facilities in Loughborough, your offices, or occasionally a different location of your choice. You can be assured that your training will be delivered to the highest standards by our trainers who are all accredited by the Institute of IT Training.

For more information or to discuss your requirements in more detail please contact us on +44 (0)1509 235544.

support

Our dedicated team of support staff are available at the end of the telephone when and where you need them. With extensive product knowledge they also assist Customer Services with the provision of high quality training, so you can be assured of receiving quality support and a high level of product knowledge. By connecting remotely from our office to your system, we are able to assist with more and more enquiries faster and with minimal disruption to your users.

Quality and transparency is at the heart of our operation and so to help both us and you to monitor our level of service we log all calls which you can then track online, from this website.