role benefits

Finance Director

thankQ will start delivering returns on your investment from day one:

• by significantly reducing donation processing time, each donation you receive will cost you less
• R68 gift aid claims can be generated at the touch of a button, meaning you can claim as often as you wish and get your money working for you sooner
• By integrating with bar code scanning, ‘gone-aways’ can be processed in seconds, not only reducing administration time, but also removing the cost and annoyance of sending a subsequent mailing to the wrong address
• Integration with Mailsort files allow you to reduce mailing costs on high volume mailing

No less valuable, but harder to quantify other benefits delivered by thankQ include:

• Powerful and usable searching facilities allow you to get at the information you want – fast
• Management reports deliver your KPIs
• Sharing information across your organisation reduces repeated effort and eliminates the risk of upsetting supporters by appearing disorganised
• Tailored letter content to match your supporter’s profile will target their interests more effectively and produce a better return

We are experienced in tailoring the financial output from the system to your needs and integrating with a range of accounting software packages including:

• Sage Line 50/100
• Sun Accounts
• Great Plains Dynamics
• TAS Books
• Microsoft Money
• Horizon
• VERO

Chief Executive / Director / General Manager

Typically for our clients, investment in a system such as thankQ will be one of the major decisions of the year. At ESiT we realise the scale of this decision and understand the cultural impact the introduction of such a system can have on your organisation and so we work with you to deliver something that matches your needs.

We’re not just a reseller – by choosing to work with the people who also continue to develop and support your product you are forming a relationship that will last for years to come, and we’ll be able to help your solution change as you grow and change. thankQ is a credible solution used by many well-known organisations which delivers cost effective flexibility to satisfy the needs of each of your department managers. Fundraisers will have more information than ever before at their fingertips, users will have a conventional user-interface with features to make their work quicker and less prone to data errors, your finance department will see immediate return on investment and you will have an IT department with an industry-standard, robust and proven solution.

Fundraising Manager

For the Fundraising team within any charity, competition for funds and donations is getting more and more intense. We understand that you need to increase your income, reduce waste and effort whilst simultaneously maintaining and improving relationships and donor goodwill. thankQ equips you and your team with the resources to achieve this and to record, track and exploit the information held, quickly and accurately. This in turn enables you to complete efficient, user friendly targeting of communications, effective donor profiling and on-demand reporting for monitoring fundraising activities.

Immediate ways you can see thankQ helping you raise more:

• Source code analysis to identify effectiveness of appeals
• Letter content tailored to individual needs to make sure you hit the right notes with your supporters
• More efficient gift aid processing and requests to maximise the income you have
• Powerful but simple selection processes to slice your database how you want it
• Faster donation processing to free up your staff to do more
• Faster gone-away processing to eliminate the embarrassment and wasted money by contacting ‘known’ gone-aways

The User

thankQ is today a product refined by hundreds of individuals using it over many years, giving you a piece of software that has been built by people that do your job – not IT people.

The Windows interface is familiar and intuitive, and the training is designed with the scenarios you may encounter in mind. Whenever you log in to thankQ the options you see are tailored specifically to you, so you do not have to wade through information or options that you don’t need.

As a user you want to know that help is at hand - And our support team are here to help you. Depending on the size of your organisation there may be a nominated user champion on site to help with your queries or you may access the Support Desk directly - either on line or at the end of a telephone. The training you receive will be developed to suit your needs as a user and you can be assured to know that thankQ is recognised as being user friendly and intuitive.

thankQ has many functions and is much more than just a donation processing system and as your organisation’s needs change, thankQ can grow and change with it, ensuring you always have access to the best quality data quickly and easily.

IT Function

When introducing new software to your organisation you want to be assured that it meets the needs of your users, is future-proof and that it will integrate with existing systems and infrastructure – without giving you a headache.

thankQ is based on industry-standard technologies and platforms (typically Windows, ODBC, SQL Server and MS Office), minimising the risk of software obsolescence and minimal, or at least transferable training for users and administrators. We feel it is important to make sure you stay in charge of your data, and thanks to our integration with standard Microsoft packages for reporting and analysis you will not feel trapped behind the front-end of our software.

Our implementation team will work alongside you to understand your architectural and security requirements to provide a solution that fits with your organisation – both on the screen and behind the scenes. We have years of experience in data transfer, but above all realise that no two systems are ever identical. So, even if your existing system is a well-known product the implementation team still work closely with you to make sure we get the most out of your data.