Company Background

ESiT is dedicated to providing data management software to support organisations within the not-for-profit (NFP), commercial and environment sectors. Since 1992 when the company was founded, we have delivered a range of solutions, from consultancy in the early days to the provision today of both bespoke and standard software solutions built on the ADMiT System, accompanied by all the necessary training, service and support.

In the early 1990s ESiT were frequently approached to deliver software to enable different IT systems to ‘talk’ to each other. To meet this need ADMiT and a range of bespoke solutions from document and drawing management systems to asset management software were developed.

The first customer relationship management (CRM) solution was delivered to a local charity in 1997 and since then the thankQ product has been developed and refined and now attracts the majority of our business focus. However, by maintaining a presence in these diverse sectors we are able to constantly share ideas between them, adding unique insight to the service we provide.

The company reaches across the globe; the head office is in the UK, at Loughborough, Leicestershire and in 2003 ESiT opened an office in Sydney, Australia, to meet the needs of the Pacific NFP market.

Missions and Values

Our mission is to provide data management software, services and support, based on the 'ADMiT System'. We aim to bring honesty, openness and innovation to our working relationships for the benefit of customers and staff, whilst optimising business effectiveness through the exploitation of available Information Technology.

So what are we really like to work with? Our staff have a strong desire to deliver what our customers actually need by listening to them and trying to understand the business or process for which they are providing a solution. We work openly with our customers to help them get the most from existing systems and data enabling us to deliver a solution that fits their organisation; we want to be a partner and not just a software company providing a ‘black box’ solution.

Accreditation

ISO 9001:2008 - Quality Assurance

ESiT is in the minority of just 2.5% of organisations who have gained ISO 9001:2008 accreditation.

We were awarded this accreditation, in March 2002, in recognition of our consistently high standards in our project delivery and procedures. All our procedures are built around sensible project management processes. We use our own thankQ-based ‘Office System’ to manage and control consistently, all our documents, contacts, financial and sales order processing requirements.

To maintain the accreditation, our staff and projects are assessed regularly ensuring we understand and follow procedures, and that mechanisms are in place to incorporate feedback from customers and staff.

BS8555 - Environmental Management System

In February 2008, assisted by the Green Team at Groundwork Leicester and Leicestershire and funding from EMDA, ESiT became one of only 216 businesses in the UK to achieve Phase 3 of BS8555, a recognised British Standard for Environmental Management Systems. Companies implementing an EMS must show that they manage their environmental impact, improve their environmental performance and obey legislation.

ESiT’s Corporate & Social Responsibility policy was already well-developed at the start of the accreditation process and the high level of commitment shown at all levels in our organisation was a major contributory factor to our success in obtaining the Standard.

The company is assessed annually by an independent body to ensure that not only have procedures been followed but also that objectives and targets have been achieved, resulting in a positive impact on the environment. Only then is the accreditation renewed.

Quality is at the heart of our business - to find out more about ISO standards click on the links to www.iso.org (International Standards Organisation) and www.qmsuk.com.

Careers

ESiT is a developing company that has built its foundations on innovative and open relationships with both our customers and staff. We are always interested to hear from vibrant, enthusiastic people who recognise the difference they can make in a smaller organisation and don’t want to become a faceless employee of a larger company.

We build an accommodating approach to our relationships with our staff. Sometimes we ask a little extra effort of you to get the job done so we are equally flexible in our approach to helping you enjoy and balance your work and personal life.

The Staff Development Programme provides a framework that can be used by our staff to assist them in managing and developing the career they want, whether their area of interest is software development, project management, customer service, sales and marketing or business development.

As part of our Corporate and Social Responsibility we seek staff who embrace the ethics of our policy; taking care of the environment and making a difference socially. We encourage staff to take up to three days a year paid leave to participate in local or national voluntary work and since 2004 operate a tree-planting programme in the National Forest to offset our carbon emissions.

Current Vacancies

ESiT is a software supplier based in Loughborough, primarily delivering its “thankQ” CRM and Fundraising database solutions to the charity sector.

ESiT is undergoing an exciting transition as we expand to meet our goals for the next 5 years. All of these positions are new roles across the company, which is undergoing a rebranding exercise and having its offices refurbished at the end of the autumn to accommodate that expansion. Our growth is underpinned by the strong emphasis we place on the development and welfare of staff and our BS8555 environmental accreditation shows that we continue to work hard to make a positive impact on society and the environment.